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SUPPORT - FAQ

F.A.Q.

Most frequent questions we receive

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Most frequent questions and answers

Yes. This is one of Completix best feature. You can quickly see all your tasks, issues and everything else you have been assigned to, from any Project you have been invited to.
You don’t, but if you have multiple projects and you want to bundle and report them together, Completix makes it easy by giving you a summary view of all projects within a Program/Portfolio so you can easily see what is happening and communicate with your stakeholder accordingly.
When we are referring to Status reports we mean those reports that you typically send to your sponsors and manager on a weekly basis. They usually are in a Powerpoint or Word format and have the status of the project together with open issue, etc. Completix can automate and produce it for you.
Yes. You could be the owner of your own Site and at the same time be invited as a team member on another Site, all using the same email address.

A Site is a collection of Projects and Portfolios where people collaborate in real-time.

No, only for Team Members. Guest users are always free.

Multiple people can work together on a Word document, or Excel spreadsheet. When everyone is working at the same time, that’s called co-authoring.
We have implemented a powerful “Version History”. At anytime, you can review and restore previous versions with a simple click.
Absolutely. Our framework is adaptable to any methodology. When you create a new project you can chose Agile or Traditional delivery, and the proper components will be applied.
Completix is designed to be industry agnostic. Marketing, Construction, IT, Healthcare, Pharma, Engineering. As long as you manage projects, Completix can help you.

Project Management complexity, human errors, multi-project challenges, overview across initiatives and across businesses , PMO optimization, and stakeholders access. Please visit our Problems we solve page for more details.

Completix has all the tools required by a modern PMO to be successful. From oversight to uniform deliveries, you are always on top of all the initiatives across multiple business units. Please visit our PMO page for more details.
By making it extremely easy to manage multiple projects concurrently, a Project Manager can be more productive as well as being able to make the right call at anytime during the execution. Successful Multi-Project Management is a different “beast” on its own and this alone can be enough to justify a new tool.
Absolutely. Completix can be used by teams of any size. For example, a consultant could use Completix to manage all his/her projects for different customers.
Security is our first concern. Our components are hosted with both Microsoft Azure and AWS. All our providers’ security is best in class and we abide by EU-US, SWISS-US Privacy Shield Framework, including GDPR. We don’t host your payment data and use Stripe to process any transactions.
PMLC stands for Project Management Life Cycle. Completix is designed to handle projects from Initiation to Closing by providing everything you need to manage your initiatives and help you through the day-to-day execution grind.
Completix is designed to be industry agnostic. Marketing, Construction, IT, Healthcare, Pharma, Engineering. As long as you manage projects, Completix can help you.
Day-to-day jobs can be considered operational duties. For example, a resource is part of the Help-desk, but also involved in occasional projects, like deploying new laptops. In this case performing Help Desk duties is the main “job” and is considered an operational initiative

The Trial and Free Tier plans are limited to file size upload of 2Mb.

All other plans have a limit of 100 Mb file size upload.

Changelog

Nov 18, 2024

  • New – Task Template
  • Improved –  Search can find checklist items in tasks
  • Improved – Budget. Cell-assignment has, for each resource, an added total and total to date field.
  • Improved – Adding user to project  has a new interface where multiple team member can be added by selecting form a list
  • New – Timesheet report export has an added option to export all months on record.
  • Improved – Outlook Integration now has the ability to sync your Out of Office Availability
  • Improved – My Availability can be set in hours as well as days
  • Fix – Various bug fixes and UI tune-ups

Oct 16, 2024

  • New – Outlook 2-way Integration
  • Improved –  Forecast calculation
  • Improved – Allocation. When effort-driven is enabled, Task s in allocation now show start/end dates
  • Improved – Timesheet functionalities
  • Fix – Various bug fixes

Aug 29, 2024

  • New – Users Calendar. Unified view of all user’s calendar
  • New – Vacation calendar. Visualize your resources’ vacations in a searchable centralized calendar
  • New – Allocation Gantt. A new view that represent resources’ allocation in a Gannt chart
  • New – My Availability. Each user can set their own working time and days off. The availability is fully automated with the schedule, forecast and allocation
  • New – Effort based schedule. You can now assign effort to tasks in the schedule and report them in the Timesheet. Timesheet entries are automatically calculated and pre-populated.
  • New – Task based Timesheet. You can now report time against assigned schedule’s tasks. This functionality is tied to Effort based schedule.
  • New –  Each project has a dedicated general chat
  • New –  Timesheet custom entries. Add non-billable hours to the timesheet and visualize reports. For example you can track a resource’s vacation days.
  • New –  Added new interactive resources’ effort reports with time/cost views
  • New – Multi-Language support
  • Improved –  Timesheet reports now include “To Date” tally
  • Improved – In the resource view, actuals and forecast are now displayed side-by-side
  • Improved – Vendors logos are now automatically added to the vendor component.
  • Improved – New schedule, forecast and actuals triggers have been added to improve the warning engine
  • Improved – Search functionality now includes RAID items
  • Improved – Gantt charts have a new rounded look and have the resource(s) assigned visible in the bar
  • Improved – Raid. You can now hide all RAID items, while in list view, that are closed with the click of a button.
  • Change – Allocation calculation are no longer tied to the project end, and instead rely on the allocation calendar
  • UI tune-up– All dashboards have bigger graphic counters and a new coloring scheme to clearly separate the budget data from the rest.
  • Fix – Various bug fixes

Jun 7, 2024

  • New – Change Request impacting the schedule are now automatically updating the “Approved end date” of the project and are clearly flagged. 
  • New – Project duration (in days) is now displayed in the overview page and in the status report. 
  • Improved – Schedule and RAID filters have been improved
  • New – Baseline capability has been added to the schedule
  • New – Schedule history is now available. The schedule automatically save itself and provides multipole restore points
  • Improved – New triggers have been added to the warning engine to better support more use cases
  • New – Search is now available across the entire site  and covers multiple items
  • Improved: project search now includes RAID items
  • New: In the Simplified view, we have added the Tasks Kanban view. The Kanban view is now the default one

Apr 20, 2024

  • New – Document search is indexed and fully integrated with external drives (OD. GD. etc).
  • Improved – Schedule and RAID filters have been improved 
  • Improved – Milestones in gantt chart are placed in different level when colliding
  • Improved – CSV exports data improvement
  • Improved – Dashboards columns are also customizable “per user” and can be set directly in the dashboard.
  • Fix – Fixed bugs in schedule and RAID where resources couldn’t be copied via context menu

Mar 16, 2024

  • New – OneDrive Integration (2-way) 
  • New – Google Drive Integration (2-way)
  • New – Schedule Kanban view
  • New – Tracking and Operational initiatives have been simplified and add the ability to migrate to a full project
  • Improved – Document templates can now be organized into folders

Jan 29, 2024

  • Improved – Site Settings’ UI has a new look with explanation and guide
  • New – Portfolio status can now be exported unified 
  • New – Jira Integration (2-way)
  • New– MS Project Integration (2-way)
  • New– Simplified view – Record is committed automatically

Dec 22, 2023

  • New – Introduced a FREE plan
  • New – Introduced a new trigger-based Warning engine
  • New – Added charts for budget’s status
  • New– Added Portfolio Manager role
  • New– Added Portfolio view in My Dash for assigned Portfolio Managers
  • New – Project type can be hidden if not in use
  • Improved – Status reports now export in PDF landscape for better readability

Nov 25, 2023

  • Fix – Bugs and UI tune-ups
  • New – RAID Cards in Kanban mode have an updated look
  • New – Added 5 custom budget fields. You can track your own custom financial targets and display them in the various dashboards and status reports
  • New – Budget templates can now be created by importing directly from MS Excel
  • New– When, in a project, components are hidden, all related options are also hidden
  • New– Added a Resource view for Portfolios

Nov 5, 2023

  • Fix – Bugs and UI tune-ups
  • New – Introduced Operational and Task Tracking as type of initiatives
  • New – Project type tags are now colored differently for a better experience
  • New – Project types are now tracked in the Dashboards
  • New– Added ability to show/hide all details’ components separately in the Overview page 
  • New – Added a “Note” field in vendor expenses.

Oct 5, 2023

  • Fix – Bugs and UI tune-ups
  • New – Introduced Financials lock
  • New – Dashboards: added alert icons for values over the baseline 

Sep 6, 2023

  • Fix – Fixed FY calculation in PM Dashboard
  • New – Introduced a new Trial start Welcome guided setup
  • New – Table’s headers have a new and improved look
  • New – Added option to include/exclude any given project in the overall Budget and/or Financials calculations
  • New – Added option to enable/disable the budget fiscal on a per project basis

Aug 25, 2023

  • Fix – Bugs and UI tune-ups
  • Update – We updated all internal libraries to the latest version 
  • New – Introduced a Simplified project type to be used for task tracking type activities
  • New – Increased the number of components that can be turned off separately
  • New – Tasks can now be added directly from the dashboards
  • New – The Trial plan has been simplified by turning off, by default, all advanced components. All features can be turn back on in the Site settings
  • New – Individual users can now customize their dashboards by show/hide columns of data. Go to “My Account” to customize it.

Aug 10, 2023

  • Fix – Bugs and UI tune-ups
  • New – Grouping of resources in MyTeams
  • New – Pre-built budget “Estimates vs Actuals”
  • New – Status report now has a new widget: Summary bar
  • New – More components can be turned off separately
  • New – New tasks can be added directly from the dashboard

Completix for mobile is not ready yet

We are working hard creating a mobile version that meets your needs